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Frequently Asked Questions

Q: What are the sizes of the SwixPix letter photography frames?

A: Horizontal Frames: For our horizontal frames, all frames are six inches tall and one inch wide.
The length varies on the number of photos.
Below is a breakdown of frame sizes from 3 to 11 letter words:
3 letter 15” X 6”
4 letter 20” X 6”
5 letter 25” X 6”
6 letter 30” X 6”
7 letter 35” X 6”
8 letter 39” X 6”
9 letter 44” X 6”
10 letter 49” X 6”
11 letter 54" X 6"

Q: Can I return my frame?

A: Due to the custom nature of our products, all sales are final; however, our goal is to achieve 100% satisfaction from each of our customers. If your frame arrives in less than perfect condition, please email us right away and we will fix the problem.

Q: Do you ship outside the United States?

A: Currently, we only ship within the continental United States
Sorry, no P.O. Boxes or APO addresses.

Q: How long will it take to receive my order?

A: Please allow 7 business days to receive your frame.

Q: How do I hang up my frame?

A: Our frames come as one piece and take one or two picture hangers to hang on the wall.
Frames come ready to hang.

Q: Where are the photos from?

A: The photos have been taken across the United States and are all original pictures taken by our team. You may recognize the Golden Gate Bridge as an H or you may notice Mt. Rushmore peeking out from behind a T.

Q: How do I remove the clips?

A: If you need to remove the clips, simply SLIDE the clip to the edge of the frame.
Do not try to pry the clip off; this will result in damaging your clip and your frame.

Q: What size are the photographs?

A: All photographs are 4x6.
If you would like a larger size please send us an email and we work to accommodate your needs.

Q: Can I sell SWIX PIX in my store?

A: Absolutely – we partner with retail stores across the country and welcome any opportunities to expand. SWIX PIX is an excellent addition to a specialty boutique. Please email us if you would like further information on selling SWIX PIX through your outlet or chain.

Q: What does the frame look like? Is it one piece?

A: All of our frames are one solid piece.
Please refer to the EXPLAIN THE FRAME video for more info.

Q: Can I order the frame without the photos?

A: Yes, please go to Shop Blank Frames

Q: Can I order the photos without the frame?

A: Yes, please go to Letter Photography - Unframed Photos are an option after you have created your word.